If for any reason you wish to exchange an item, we will provide one free exchange. The customer will need to pay the return postage for item they are exchanging. However, we will happily to send you a different size or style with no postage charged for the replacement item.
Please note that the returned item must be in original unused condition with original packaging to qualify.
Any item in its original unused condition can be returned with no questions asked. The item must be returned within 30 days of the date on the receipt of purchase.
How to return an item:
1. Please email firstname.lastname@example.org to request a refund and we will assign you a tracking number.
2. Mail your returned item to office from where it was shipped:
Rest of World:
7/F, Tack Building,
48 Gilman Street
Central, Hong Kong
3. Include in your package; the original item with original packaging, a signed letter stating the reason for your return the original P.O. number, and the tracking number given in step 1.
4. The postage cost of the return item will be paid by the customer
Receiving a refund
Refunds will be processed within 5 working days from when the returned item(s) are received by Kabuxia or from the cancellation date of the order (for items not shipped). The refund will be credited to the original credit card used for the purchase.